Peach AI agents

introduction peach ai agents are smart, conversational assistants that live only on whatsapp think of them as always on assistants who handle repetitive conversations for you, 24/7, without needing you or your team to jump in every time but here's the thing these aren't generic bots we don’t give you some prebuilt bot and say “go figure it out ” you decide exactly what your agent should do, whether that’s helping a customer buy something, collecting feedback after a service, or building something totally unique that supports your workflow and the best part? you just fill in a few simple prompts we guide you step by step, and the agent is trained with your context you can even upload a doc (like a product sheet, faq, or internal guide), and your agent will use that to answer questions so it always sounds like you, not a random chatbot 🔄 how you go from idea → live agent let me break down the full lifecycle this is the flow i recommend for every agent you build 1\ build choose the type of agent you need sales, feedback, or custom fill in simple prompts just answer like you're explaining to a customer upload a knowledge base document if needed (for example, a pitch deck or product faq) 2\ test pretend you’re the customer ask vague, or edge case questions see how the agent responds this is where you’ll start to see it sound like your team, not a bot 3\ share internally let a few people on your team try it, like sales, marketing, or support they’ll spot things you didn’t and give feedback from different perspectives 4\ refine prompts make tweaks based on internal feedback improve the flow, clarity, or add fallbacks to make the agent more natural and helpful 5\ publish once you're happy, hit publish your agent goes live on whatsapp and starts doing the job you trained it to do instantly 🧠 types of agents you can create here’s a quick overview of the three agent types we offer right now and how each one works 1\ sales agent this is the one for helping you close, whether that’s selling directly, answering product questions, or guiding people to a decision you’ll define business goals what you're trying to achieve (for example, drive purchases, explain product tiers, qualify leads) qualification criteria what makes a lead “qualified” for your business product details what the product is, how it works, and why it’s great purchasing instructions what the next step is (like triggering a peach ui app, opening a checkout link, or sending someone to a form) 2\ feedback agent use this when you want to hear from customers, not just ratings but real insights for example ask people what they thought about your service after a visit collect feedback about a new feature or product launch understand why someone didn’t convert you’ll define context what kind of feedback you're looking for feedback format how you want them to answer (open ended, nps rating, etc ) 3\ custom agent this one’s where you can get creative let’s say you want to train your product team using a quiz style chat flow gather deep, open ended responses from power users about what they love or what’s missing create an interactive story to onboard new users build a fun campaign companion, like a mini brand mascot that people can chat with during a launch this agent is built entirely from your prompts you control the opening, tone, flow, and how it interprets the responses you’ll define conversation prompt how it starts and what it should achieve analysis prompt what it should extract or tag from each response if you’ve got an idea and don’t know where it fits, this is usually the agent to use ⚙️ how it works your agent lives entirely on whatsapp follows your prompts to guide the conversation uses any document you’ve uploaded to answer questions with context can hand over to a human or trigger follow up actions if needed no code no complex setup just you, your use case, and a little creativity 🛠️ getting started pick the agent type that matches your use case fill in the prompts — think of it like briefing a new teammate upload a doc if your agent needs extra knowledge test the agent yourself (use edge cases) share it with your team and refine go live and let it run that’s it your agent will start talking to people on whatsapp and doing real work for you